FAQ

Frequently asked questions

Can I make changes to my order?


Yes, but please remember our goal is to process and ship your order as quickly as possible.

Also please keep in mind, we are an online business, you will have 30 minutes to change or cancel your order after you have placed it.

To cancel or modify your order, please contact us via email at happybabystrollers@gmail.com




Can I return an item I purchased online in one of your stores?


Unfortunately no. Since we are an online business, all sales are final and are not eligible for returns.




What are my payment options to place an online order?


As of right now, payment options available are only through PayPal. But we will soon be adding other methods of payment.




Can an out-of-stock item be purchased on your website?


Not at this time. If you are looking for a specific item that is out-of-stock, contact us by clicking here.




What do I need to know about my Truck Delivery?


Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is scheduled and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage and vendor charges (such as cancellation or restocking fees) as specified in the Cancellation & Return Schedule Fee Chart.




What is considered a Truck Delivery?





What happens to my Same Day Delivery order if I am not available when the delivery partner arrives?


If our delivery partner attempts delivery but you are not available and they cannot find a safe place to leave the order, they may try to contact you at the phone number provided during checkout. If the Delivery driver is unable to complete delivery for any reason, the product will be returned back to the store and your refund minus a restocking fee will be submitted for processing.

Please Note: Processing time may vary, but typically will be processed in 1-3 business days.




Can I include a gift message with my order?


Yes! As part of our checkout process, you will have the option to include a gift message (up to 200 characters) for your order. The gift message will be printed on the invoice provided in each package shipped.




How do I update purchases on my registry?


Contact us by clicking here. Be sure to provide your registry #, the exact item and quantity purchased.




How do I get my Happy Baby Strollers registry online?


Unfortunately the Online Registry is unavailable at the moment. Once we get it up and running we will include instructions on how to get your Happy Baby Strollers Registry online.

Thank you for your patience.




Can I make any changes to my Same Day Delivery Order?


Once the order is placed, we are unable to make any changes or guarantee cancellation to the merchandise selected.




Why was I charged sales tax?


We are required by law in New Jersey and other states to charge applicable sales tax on products shipped to those jurisdictions that levy such a tax (except in Hawaii and Puerto Rico).

In certain states, including New Jersey, we are also required to charge tax on shipping charges. We do not collect sales tax on gift cards, as the appropriate sales tax will be charged on the purchase when the gift card is redeemed.




How do I get on your mailing list?


If you would like to be added to our direct mailing list, click here.

Please note: Our mailings are prepared in advance so it may take 2-3 mailings in your area before you start to receive them. Also, we do not sell personal customer information to any third parties.




How do I obtain a copy of an invoice for a gift?


Invoices are enclosed within the package. Once your order has shipped and you wish to obtain a copy of your invoice, please feel free to contact us by clicking here. We can email, fax or postal mail you a copy of your invoice.




Why are some products not available for Same Day Delivery?


Most products that are in-stock at the store will be available for Same Day Delivery. Please Note: Oversized and overweight items may not be available for Same Day Delivery.




How do I place an order for Same Day Delivery?


Add products to your cart. If the products in your cart are eligible for Same-Day Delivery, you'll be able to select the Same-Day Delivery option at check-out. You will receive an order confirmation email from us showing your order has been placed with your Delivery tracking information. You will also receive an email confirmation from Delivery service with your driver information once the items are picked-up. Orders placed Monday - Saturday will be delivered by 8PM. Orders placed on Sunday will be delivered by 5PM.




Does Happy Baby Strollers offer layaway?


We do not offer a layaway program at this time.




How can I create an online baby registry


Currently the baby registry is not available. We are currently working on adding a baby registry to the site and we will update you when it becomes available in our next newsletter.





© 2019 by KM Grafix. 

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